Refund period

 

Refund cycle description:


Payment MethodRefund MethodJingdong refund processing cycleBank refund processing cycle
Online PaymentsDebit CardReturn the original payment card1 working day1-7 business days
Credit cardReturn the original payment card1 working day1-15 business days

Online payment - mobile payment 

platform

Bank card

Bank card payment is returned to the mobile payment platform account

 balance

1 working day1-15 business days
Bank card + E-voucher

The e-coupon is automatically returned to the mobile payment platform

 account.

1 working day1-2business days

CCB, China Merchants

 Bank, Postal Service

Return the original payment card1 working day1-2 business days

Online payment - direct bank 

payment

CCB, China Merchants 

Bank, Postal Service

Return the original payment card1 working day1-2 business days
Cash on delivery / self-paid paymentPOS card swipeReturn the original payment card1 working day1-15 business days
Check paymentReturn the original payment card1 working day1-3 business days
Cash paymentPersonal savings card (work, construction, agriculture, recruitment)1 working day1-2 business days

Other personal savings card1 working day2-5 business days
InstallmentOnline staging

Original payment card (1, one-time return according to the number of

 bank periods; 2, please return the inquiry fee to the issuing bank)

1 working day2-15 business days
The company Transfer
Original payment company account1 working day1-3 business days
Post office remittance
Personal savings card1 working day1-5 business days
7 days return guarantee
15 day exchange pledge
99 packets of mail
National after-sale joint guarantee
T/400-003-2888
Monday to Sunday 9:00-18:00
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